Mr B has a small development of flats. He had recently spent a lot of money on completely renovating and converting the flats when the sewers backed up and flooded all of the basement flats.
Obviously Mr B was anxious to fix the problem as quickly as possible so that he could lease his flats, so he contacted his insurance company.
Mr B's insurance company told him that the accident had occurred due to poor workmanship during the development of the flats and that they would not be paying out.
How our loss assessors resolved the claim
Mr B was adamant that his development work had not caused the damage to the sewers and pursued his insurance claim with AKA MI Claims.
Our loss assessors investigated the work done to the flats during the development and discovered that the fault lay with next door and their sewers.
The claim was settled at a total of £60,000
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