Case Studies

The Case of the Captain and the Fire

Ms T is a Ship's Captain and whilst she spends her time at sea, she rents out her house. Unfortunately on this occasion the property suffered a large fire and was uninhabitable. With Ms T un-contactable, the tenants were not sure of what to do. They found Assisted Claims on the internet and gave them a call.

How our loss assessors resolved the claim

AKA MI Claims' loss assessors, aware of the ordeal that the tenants had already been through, made re-housing them a priority and with a mandate from Ms T, got them into some temporary accommodation whilst surveyors were employed to prepare a remedial specification.

Our loss assessors worked with the insurance company and managed the refurbishment of the property.

The tenants were then able to return to the property and all before Ms T returned from sea.

In total the claim was settled in excess of £100,000