Mrs K's bedroom had, like many ordinary homes, a mirror on the dressing table. One afternoon in late autumn, with the sun low in the sky, a phenomenon occurred whereby the sun's rays were both reflected and magnified onto a nearby bundle of papers, which caught alight. The fire spread to the whole of the upstairs of the property and caused significant damage before the fire brigade were able to bring it under control.
Mrs K contacted her insurance company who initially declined the claim because the cause of the blaze could not be established.
How our loss assessors resolved the claim
Frustrated with her insurance company, Mrs K contacted our loss assessors who in turn engaged a forensic specialist to prove the cause. With evidence in hand Insurers finally accepted liability and the entire claim was settled at a figure in excess of £100,000.
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