Case Studies

The Case of the Rising Damp

Mrs H of Surrey began to suffer a damp problem in her 4 bedroom house. The damp was getting worse, so she called in damp specialist who investigated the problem and suggested she call her insurance company. Her insurance company instructed a Loss Adjuster to look at her claim and having surveyed the damage the insurance company concluded that the problem was not an insurable peril under her policy and turned down the claim.

How our loss assessors resolved the claim

Mrs H, dissatisfied with the outcome, contacted AKA MI Claims who arranged for a full survey by a specialist a leak detection company.

Using thermal imaging equipment, the source of the problem was identified; a leak from a broken waste pipe under the screed floor in the kitchen.

The internal stud walls had to be removed along with the kitchen and extensive excavation of the floor slab took place to access the damaged pipe work and dry the sub-floor. The offending leak was repaired and a complete reinstatement was undertaken once the drying process was completed.

Insurers settled the claim in full at a cost in excess of £50,000.

AKA MI Claims managed the whole process from start to finish.