--- title: The Case of the Rising Damp description: "What happened? \n \n Mrs H of Surrey began to suffer a damp problem in her 4 bedroom house. The damp was getting worse, so she called in damp specia" --- [![Client Login](https://www.akaclaims.co.uk/hs-fs/file-20850206-png/images/template/client-login.png?width=115&name=client-login.png "Client Login")](https://www.akaclaims.co.uk/) [![AKA Insurance Loss Assessors](https://www.akaclaims.co.uk/hs-fs/file-20850208-png/images/template/logo.png?width=300&name=logo.png "AKA Insurance Loss Assessors")](https://www.akaclaims.co.uk/) [![Call us now on 0800 285 1610](https://www.akaclaims.co.uk/hs-fs/file-20850195-png/images/template/call-us-now.png?width=304&name=call-us-now.png "Call us now on 0800 285 1610")](tel:08002851610) - [Home](https://www.akaclaims.co.uk) - [About Us](https://www.akaclaims.co.uk/about-us) - [Testimonials](https://www.akaclaims.co.uk/testimonials) - Household Claims - [Burglary & Theft Insurance Claims](https://www.akaclaims.co.uk/burglary-theft-insurance-claims-) - [Flood Damage and Flood Insurance Claims](https://www.akaclaims.co.uk/flood-and-water-damage-insurance-claims) - [Fire & Smoke Damage Insurance Claims](https://www.akaclaims.co.uk/fire-smoke-damage-insurance-claims) - [Subsidence Damage Insurance Claims](https://www.akaclaims.co.uk/subsidence-damage-insurance-claims) - [News and Advice](https://www.akaclaims.co.uk/blog) - [Case Studies](https://www.akaclaims.co.uk/case-studies) - [Contact](https://www.akaclaims.co.uk/contact) - Business Claims - [Business Interruption Insurance Claims](https://www.akaclaims.co.uk/business-interruption-insurance-claims) - [Commercial Property Insurance Claims](https://www.akaclaims.co.uk/commercial-property-insurance-claims) - [Landlords and Lettings](https://www.akaclaims.co.uk/landlords-and-lettings) - Case Studies # Case Studies ## The Case of the Rising Damp Mrs H of Surrey began to suffer a damp problem in her 4 bedroom house. The damp was getting worse, so she called in damp specialist who investigated the problem and suggested she call her insurance company. Her insurance company instructed a Loss Adjuster to look at her claim and having surveyed the damage the insurance company concluded that the problem was not an insurable peril under her policy and turned down the claim. **How our loss assessors resolved the claim** Mrs H, dissatisfied with the outcome, contacted AKA MI Claims who arranged for a full survey by a specialist a leak detection company. Using thermal imaging equipment, the source of the problem was identified; a leak from a broken waste pipe under the screed floor in the kitchen. The internal stud walls had to be removed along with the kitchen and extensive excavation of the floor slab took place to access the damaged pipe work and dry the sub-floor. The offending leak was repaired and a complete reinstatement was undertaken once the drying process was completed. **Insurers settled the claim in full at a cost in excess of £50,000.** AKA MI Claims managed the whole process from start to finish. ### Request a call back [![Flood and water damage ](https://no-cache.hubspot.com/cta/default/147641/7c6fd50f-5a74-4262-af6f-107f6304781b.png)](https://cta-redirect.hubspot.com/cta/redirect/147641/7c6fd50f-5a74-4262-af6f-107f6304781b) [![Fire and smoke damage insurance claim](https://no-cache.hubspot.com/cta/default/147641/5d0c16c8-524d-4a07-aa53-dc0f01e05119.png)](https://cta-redirect.hubspot.com/cta/redirect/147641/5d0c16c8-524d-4a07-aa53-dc0f01e05119) [![Burglary or theft insurance claim](https://no-cache.hubspot.com/cta/default/147641/a3b9211e-ad39-40fb-bc3e-0e723b9271e0.png)](https://cta-redirect.hubspot.com/cta/redirect/147641/a3b9211e-ad39-40fb-bc3e-0e723b9271e0) ### Quick Links - [Home](https://www.akaclaims.co.uk) - [About Us](https://www.akaclaims.co.uk/about-us) - Household Claims - [News and Advice](https://www.akaclaims.co.uk/blog) - [Case Studies](https://www.akaclaims.co.uk/case-studies) - [Contact](https://www.akaclaims.co.uk/contact) - Business Claims - [Landlords and Lettings](https://www.akaclaims.co.uk/landlords-and-lettings) ### Useful Links - [Brighton Loss Assessors](https://www.akaclaims.co.uk/brighton-loss-assessors) - [Privacy Policy](https://www.akaclaims.co.uk/privacy-policy) - [ATOM Feed](https://akamiclaims-co.hs-sites.com/blog/rss.xml) - Site Map - [Resources](https://www.akaclaims.co.uk/resources) - [Client Login](https://www.akaclaims.co.uk/contact) ### Connect With Us - [![](https://www.akaclaims.co.uk/hs-fs/file-20850189-png/images/template/icon-social-facebook.png) Facebook](http://www.facebook.com/pages/AKA-MI-Claims/161139897252651) - [![](https://www.akaclaims.co.uk/hs-fs/file-20850188-png/images/template/icon-social-twitter.png)Twitter](http://twitter.com/#!/lossassessors) - [![](https://www.akaclaims.co.uk/hs-fs/file-20850197-png/images/template/icon-social-linkedin.png) LinkedIn](http://akamiclaims.co.uk/?__hstc=214394952.c42269677a9fb9593fa2135bfac9de34.1458538959304.1458538959304.1458538959304.1&__hssc=214394952.1.1458538959305&__hsfp=2387495220) - [![](https://www.akaclaims.co.uk/hs-fs/file-20850182-png/images/template/icon-social-youtube.png)Youtube](http://www.youtube.com/akamiclaims) ### Company Details Allsop Kane & Allen Ltd Half Crown House 26 Old Steine Brighton East Sussex BN1 1EL Tel: 01273 670 006 Copyright © 2018 AKA Claims Ltd. 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