Mr H owns a beauty salon, which he has run for several years.
Work had been carried out on the flat above by the water company, who had turned the water off and to test that they had indeed turned the water off successfully, they run the taps. However, on turning the water back on they had also inadvertently left the taps on too.
What followed was the flooding of the salon and water damage to the laser machine, leaving it completely out of commission.
How our loss assessors resolved the claim
Mr H contacted his insurance company who explained that in fact it was an issue to resolve with the utility company and was totally out of their hands.How our loss assessors resolved the claim
Once AKA MI Claims got involved with resolving the insurance claim, Mr H was awarded enough damage compensation to repair his shop as well as cover his down time, while the repairs were carried out. A new laser machine was also provided as part of the claim.
The total claim came to £20,000.
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